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I had a wonderful dinner tonight with friends and at the end we had the chance to meet the manager of the restaurant and express our appreciation to him and his staff. As he was leaving the table, we asked, on the spur of the moment, if we three could split an Irish Coffee. He replied that he had won the restaurant's "Yes Man" award several times and immediately placed our order. Not only did our coffees arrive within minutes, but the restaurant picked up the tab for them! Will we be going back? You bet your bippy we will.
So, does your team, work group, organization have a Yes Man (or Woman)? Do you honor those who go out of their way to get the customer, consumer, client (or co-worker) to Yes? Is getting to Yes part of your organizational culture? It is such a little thing and yet can make an enormous difference.
I am going to try to be more attentive now to helping myself and others get to Yes. Do I think you should too? Yes:)
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