This quote is from Five Days at Memorial, by Sheri Fink, and pertains to how staff at Charity Hospital in New Orleans coped with Hurricane Katrina and the aftermath:
"In articles and conversation, [Charity] hospital workers chalked up their resilience to a number of factors, including morale building -- leaders held meetings every four hours in the lobby for everyone from doctors to janitorial staff. They put on a talent show. They painted and laughed." (page 380 of the hardcover edition)
There is a lesson here for leaders and their when in a stressful situation. Keep everyone in the loop; offer diversions; take time to have fun and laugh. And then get back to work.
No comments:
Post a Comment